Privacy policy

This policy explains what personal data MOCK MATRIX (“Mock Matrix”, “we”) collects, why, and the choices and rights you have under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other Indian law. We are the data fiduciary for the data described here.

1. Data we collect

• Account: your name, email address, and the Google account identifier if you sign in with Google.
• Mobile number: if you add it, for receipts, verification codes and reminders on WhatsApp.
• Exam profile: your reservation category (only to compare your score with published cutoffs), language preference and daily goal.
• Practice data: your answers, time per question, scores, ranks, streaks, mistakes notebook, doubts you ask, error reports you send, and any rating or comment you leave after a mock (we show a comment on the website only if you allowed it, with your first name only).
• Purchases: what you bought, amount, date, coupon or referral used and the payment reference from our payment gateway. We never receive your card number, UPI PIN or bank login.
• Technical data: IP address, browser and device type, and security logs, used to keep the service safe and to stop abuse.

We do not use third-party advertising trackers on the practice app.

2. Why we use it

• To run your account, tests, results, ranks and passes.
• To process payments, send receipts and handle refunds.
• To send messages you ask for or expect: login codes, receipts, results, reward notices and practice reminders. You can turn reminders off at any time.
• To answer support requests, doubts and error reports.
• To keep the service secure, prevent fraud and meet legal duties such as tax records.
• To improve questions and features using aggregated, de-identified statistics.

We process your data with your consent, given when you sign up or buy, and for legitimate uses allowed by the DPDP Act. You can withdraw consent at any time (see section 6); this does not affect processing already done.

3. What others see

Leaderboards show only your first name or a short display name, never your email or phone. A rank card is created on your own device and is shared only if you share it.

4. Who we share data with

We do not sell personal data. We share only what is needed with service providers who process it for us:

• Cashfree — payments and refunds.
• Meta (WhatsApp Business) — messages to your mobile.
• Google — if you choose “Sign in with Google”.
• Our hosting, email delivery and backup providers.

We may also disclose data when required by law or to protect users and the service. Some providers may process data outside India, with safeguards required by law.

5. How long we keep it

We keep account and practice data while your account is active. If you ask us to delete your account, we erase or anonymise your personal data within 30 days, except purchase and tax records, which the law requires us to keep (usually up to 8 years), and security logs, kept for up to 180 days.

6. Your rights

• Get a summary of the personal data we hold about you and how we use it.
• Correct or update inaccurate data, or complete missing data.
• Erase your data and close your account.
• Withdraw consent and opt out of reminders.
• Nominate someone to exercise your rights if you die or become unable to.
• Raise a grievance with us, and if you are not satisfied, complain to the Data Protection Board of India.

Write to info@mockmatrix.in from your account's email. We reply within 15 days.

7. Cookies and storage

We use essential cookies and browser storage to keep you signed in, remember your language and save test progress.

They are not used for advertising.

8. Children

The service is meant for exam aspirants aged 18 and above. If you are under 18, use it only with the consent of a parent or guardian, who may contact us about your data. We do not track or target advertising at children.

9. Security

Data is sent over HTTPS, access is limited to staff who need it, staff sign-ins use one-time codes, and sensitive actions are logged. No system is perfectly secure; if a breach affects you, we will inform you and the authorities as the law requires.

10. Changes

We will post updates here and change the date at the top. Material changes will be notified by email or in the app.

11. Contact